Moozy

Multilingual customer engagement. Across every channel. Built for enterprise.

Moozy is an enterprise customer engagement platform, built in Botswana for organisations across Africa. Build AI chatbots and forms across WhatsApp, SMS, USSD and web. Connect your systems, run campaigns, verify customers, collect payments and measure every interaction.

Get a demo Explore the platform

Enterprise-grade. Compliance by design. Auditable by default.

  1. USSDRegistersBasic phone, no data bundle
  2. SMSAnswers a campaignConsent recorded with the reply
  3. WAVerifies identityID photo checked in the chat
  4. PAYPaysApproved on their own handset
  5. DONERecordedEvery step in one audit trail
P120.00 received and recorded

Illustrative workflow.

  • Multichannel

    WhatsApp, SMS, USSD and web from one service definition.

  • Multilingual

    English and Setswana today. Other languages by arrangement.

  • Auditable

    Every step logged with its time, channel and actor.

  • Integration-ready

    APIs and webhooks into the systems that hold your records.

  • Compliance by design

    Built for Botswana’s Data Protection Act, 2024. Consent, roles and human review run in the journey.

One journey. One platform. One record.

A message, a chatbot, an identity check, a payment and a report usually mean separate vendors and separate sets of records. Moozy runs them as one customer journey, so every step shares the same customer, the same rules and the same audit trail.

  1. SMS

    Campaign message

    A cover offer goes to customers who opted in.

    Usually a bulk SMS gateway

  2. WHATSAPP

    Chatbot or form

    The customer asks questions, then completes the application in the chat.

    Usually a chatbot tool and a form builder

  3. ID

    Identity check

    They photograph their ID. The check runs inside the same conversation.

    Usually a separate eKYC portal

  4. API

    Business system

    The policy is created in your core system.

    Usually a custom integration project

  5. PAY

    Payment

    The first premium is approved on the customer’s phone by mobile money.

    Usually a payment gateway

  6. SMS

    Notification

    A confirmation and receipt arrive by SMS.

    Usually a transactional messaging service

  7. LOG

    Audit trail

    Consent, answers, check result and payment sit in one exportable record.

    Usually spreadsheets and screenshots

Verify a customer, collect payment and record consent in one journey.

See how the platform fits together

Illustrative workflow.

Six capabilities, one platform

Each one works on its own. Together they run a complete customer journey. Flows are configured in minutes, not months. A full implementation also depends on your integrations, content and provider approvals.

  1. AI chatbots that finish the task

    Multilingual, natural-language conversations grounded in your own service information. The chatbot uses what it knows about the customer, follows your business rules and hands over to a person when it should.

    Explore AI chatbots

    Dumela, ke batla go itsise gore ke tsenya leina la me jang?

    MOOZY

    Dumela. Ke tla go thusa. A o batla go dirisa Setswana kgotsa English?

    Customers ask in Setswana or English, in their own words.

  2. Forms and data collection

    Web forms, conversational forms over WhatsApp and SMS, and USSD journeys from one definition. Add validation, scoring and decision rules, and collect documents and media along the way.

    Explore forms and data collection

    Enter all 9 digits. The same check runs on WhatsApp, SMS and USSD.

  3. Omnichannel messaging

    Campaigns, bulk SMS and transactional messages on SMS and WhatsApp, with USSD, web and voice-assisted steps in the same journey. Customers can continue on another channel where matching is configured.

    Explore SMS and messaging
    1. SentSMS · 08:40
    2. Delivered08:40
    3. Replied08:52
    4. ContinuedWhatsApp · 08:53

  4. Payments

    Collect by mobile money or card, bill on a schedule, send payment reminders and pay out to mobile wallets.

    Explore payments
    1. Payment request sentP120.00
    2. Approved on the customer’s handsetMobile money
    3. Confirmed by the payment providerRecorded

  5. Identity and eKYC

    Capture documents and verify identity as a step in onboarding, through an integrated verification provider. Uncertain results go to a person.

    Explore identity and eKYC
    • ID document capturedReadable
    • Details match the applicationMatched
    • Face match, where configuredFor review

  6. Integrations and analytics

    APIs and webhooks into your core systems, workflow automation, and reporting that traces each interaction to its outcome.

    Explore integrationsExplore analytics

    1. policy.created sent to the core systemAcknowledged
    2. payment.confirmed sent to billingAcknowledged
    3. crm.contact.updatedRetrying

Illustrative examples.

The same service on WhatsApp, SMS, USSD and web

Define a service once. Customers reach it on the channel they have, whether that is a smartphone with data or a basic phone with none.

WhatsApp

Natural conversation and quick replies for customers with internet access.

Moozy Cover: P120 premium due 25 Oct. Reply 1 to pay, 2 to change date, 3 for a person. STOP to opt out.

1

Delivered

SMS

Two-way text on any phone, without a data bundle.

Moozy Cover

Premium due: P120

1. Pay now

2. Change payment date

3. Speak to a person

0. Back

Reply: 1

CancelSend

USSD

Numbered menus for basic phones, with no app and no data.

Moozy Cover premium

P120.00

Policy
MC-20418
Due
25 October
Pay with
Mobile money or card
See how payments work

Web

A browser page for customers who prefer to see the whole step.

Illustrative workflow.

Reach beyond smartphones

SMS and USSD reach customers on basic phones and on days without a data bundle, wherever there is network coverage. WhatsApp and web serve customers with internet access.

Continue across channels

Register on USSD, get the reminder by SMS, finish on WhatsApp. Where customer matching is configured, the journey carries on.

Campaigns and bulk messaging

Send to a segment, handle the replies as part of the journey, and see delivery and cost per message. SMS and bulk messaging

Voice-assisted services

Ask about voice options when spoken interaction would suit your audience better.

A person is always one step away

Moozy automates the routine and escalates the rest. Customers can ask for someone at any point, and your rules decide when a reserved topic, a failed check, a flagged score, a raised signal or an exhausted payment retry must reach your team.

The agent gets the whole conversation, what has already been collected and the customer’s record, and replies on the same channel. Every handover is logged with its time, channel and actor.

How handover and escalation work

Illustrative workflow.

Anything clinical goes to a health worker. Your rules decide which topics never stay with the chatbot.

See it working

Watch one conversational form answer customers on WhatsApp, SMS and the web.

Follow a registration from the first question to the next action.

More on our channel

One form, several channels

Conversational forms across WhatsApp, SMS and the web.

Build a WhatsApp chatbot in one click

Pick a template or describe the service in a sentence. Moozy drafts the questions, the replies and the handover points as a WhatsApp conversation.

Your team reviews the draft, connects your WhatsApp number and tests it before a customer sees it. What changes is that the first working draft takes minutes, not a project plan.

Get a demoHow the build works

Illustrative draft.

Start from a template

EnquiriesRegistrationPayment follow-up

Or describe it

Register new members of the savings group: full name, Omang number and village. Send fee questions to a person.

  • Drafted
  • Reviewed and tested by your team
  • Live on your number

Between your customers and your systems

Channels on one side, systems of record on the other. Moozy is the engagement and orchestration layer in between, connected through APIs and webhooks.

Customer channels

  • WhatsApp
  • SMS
  • USSD
  • Web
  • Voice-assisted

Moozy engagement and orchestration layer

  • Journeys and business rulesWhat happens next, and when a person steps in.
  • AI chatbots and formsOne definition, shaped for each channel.
  • Campaigns and messagingBulk, transactional and two-way.
  • Identity and payment stepsVerification and collection inside the journey.
  • Consent, roles and audit trailWho agreed, who acted, what happened.
  • Analytics and reportingFrom first message to outcome.

Your enterprise systems

  • CRM
  • Core banking and insurance systems
  • Payment providers
  • Identity-verification providers
  • Data and reporting
  • Your APIs and webhooks
Explore integrations

Compliance by design. Auditable by default.

Regulated organisations have to show what happened, who did it and whether the customer agreed. Moozy records that while the journey runs, not afterwards.

  • Complete audit trail

    Conversations, consents, payments and automated actions are logged with time, channel and actor, and can be exported for review.

  • Consent tracking

    Opt-in and opt-out are recorded per customer and per channel, and applied to the next send.

  • Role-based access

    Roles decide who can see customer information and who can act on it.

  • Traceable, advisory scoring

    A score carries its reasons and flags. It informs a person. It never approves, rejects, prices or underwrites.

  • Human escalation and oversight

    Customers can ask for a person on any channel. Exceptions, failed checks, flags and sensitive questions go to someone who can review them.

  • Data Protection Act, 2024

    Moozy is the data processor, your organisation the controller. Every system runs in a country with an adequacy decision, each business is fully isolated, and customer data never trains a model.

Read about trust and governance Read the Data Protection Act compliance note How human handover works

Service record

  1. SMSConsent to receive reminders recorded
  2. USSDRegistration saved, 6 of 6 answers
  3. WhatsAppID document captured, identity check passed
  4. WhatsAppQuestion handed to a team member
  5. WhatsAppTeam reply sent, conversation closed
  6. PayP120.00 confirmed by payment provider

Recorded stepA person took over

Illustrative record.

Built for regulated, high-volume services

The same platform, configured around your information, your permissions and the points where a person should step in.

See every interaction through to its outcome

Events are captured as they happen, without an overnight batch. Follow a campaign from delivery to reply, from form to payment, while it is still running.

Real-time

Explore analytics
  • Conversations started, completed and handed over
  • Campaign delivery, failures and replies by channel
  • Form starts, completions and where people stop
  • Successful and failed payment collections
  • What your messaging is costing you
  1. 8 412Delivered
  2. 1 137Replied
  3. 624Forms completed
  4. P74 880Collected

Illustrative figures.

Walk through one of your own journeys

Tell us what you want customers to do, who you need to reach and which systems are involved. We will show you how it would run on Moozy.

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Moozy AI is a customer engagement and transaction platform operated by Aga Intelligence (Pty) Ltd. Based in Botswana. Built for Africa.

Email
info@moozy.ai
Phone
+267 74 839 622
Location
Gaborone, Botswana