WhatsApp chatbots for business, built in Botswana
A Moozy WhatsApp chatbot answers customers in English or Setswana and finishes the task: a form, an identity check, a payment step or a handover to your team.
Go beyond an automated greeting
A chatbot earns its place when it finishes something for the customer, not when it says hello.
WhatsApp can be your starting point without becoming your only channel. Moozy also supports SMS, USSD and the web.
Help customers understand your services
Answer routine questions using your business information and guide customers to the right service.
Turn interest into a structured enquiry
Turn enquiries into structured records your team can follow up.
Complete registrations through conversation
Ask for information in manageable steps. Moozy Forms turns a registration or survey into a guided conversation while keeping the answers structured for your team.
Verify identity in the chat
Customers photograph their ID in the conversation, and the check runs as a step in onboarding.
Keep a clear route to a person
Let customers ask for a person, and hand over conversations that need your team’s attention.
Connect the next payment step
Guide customers from a conversation to a mobile-money payment or card checkout.
English
Setswana
With your business context
Customers can ask questions and complete service steps in English or Setswana, using the terms familiar to your business.
Talk to us about other languages.
Dumela, ke batla go itsise gore ke tsenya leina la me jang?
Dumela. Ke tla go thusa. A o batla go dirisa Setswana kgotsa English?
Illustrative workflow.
From enquiry to registration
A customer asks how to join, completes the registration questions and receives the next step.
Illustrative workflow.
The customer asks how to join
The chatbot explains the next steps using your approved service information.
Registration questions, one at a time
Collect the details your service needs, then confirm the next step.
The payment step, if there is one
Guide the customer to approve a mobile-money payment or pay by card.
A person takes over when needed
Pass the conversation to the right person on your team.
Any later reminders
Send reminders and follow-ups the customer has opted into.
Service stepFollow-up
Keep SMS and USSD open too
Use SMS and USSD to reach customers without a data bundle.
Offer USSD registration, WhatsApp support and web forms as part of the same service.
Rich conversation for customers with internet access.
SMS
Two-way text on supported mobile networks, without a data bundle.
USSD
Numbered menus for basic phones.
Build it in one click
Choose a template, or describe the service in a sentence. Moozy drafts the WhatsApp conversation: the questions, the replies and the handover to your team.
The draft is where the work starts. Your content, your rules and your WhatsApp number are added before anyone outside your team sees it.
Start from a template
Enquiries, registration, payment follow-up and other common services, created with one click and edited to fit yours.
Or describe it
Write what the chatbot should do, in plain English. The draft follows your wording and, once you add it, your service information.
Review before anyone sees it
Your team checks every reply, connects the WhatsApp number and tests the journey. Nothing reaches a customer until you say so.
Then extend it
Add an identity check, a payment step or a connection to your systems as the service proves itself.
What we review before launch
We’ll set up your service information, WhatsApp number and connections, then test the customer journey with your team.
The service
What you want to automate, and what a finished conversation looks like.
The information
The business content and conversation rules the chatbot should use.
The channel setup
Your WhatsApp number, the connection options and the applicable requirements.
The connections
The systems the journey must read from or write to.
Permissions and handover
Customer permissions, the human-handover process and the testing before go-live. How handover works
Frequently asked questions
Plan your channels, costs and handover process before deployment.
What can a Moozy WhatsApp chatbot do?
Answer enquiries, collect information, register customers, arrange payments and follow up, with your team available when a person is needed.
Can customers speak to a person?
Yes. Moozy supports handing a conversation to your team. You define who handles those enquiries, when staff are available and what customers are told while waiting.
How quickly can we have a WhatsApp chatbot?
A first draft takes minutes: pick a template or describe the service, and Moozy drafts the conversation. Going live depends on your WhatsApp number, your content, any connections to your systems and provider approval, and we plan that with you.
Can I use my existing WhatsApp number?
We’ll review how your number is currently used and help you choose the right connection option.
Can I send WhatsApp campaigns and reminders?
Yes. Run campaigns and reminders using approved message templates and customer opt-ins.
How much does a WhatsApp chatbot cost?
Pricing reflects your workflow, channels and usage, including setup, integrations and provider charges. Request a quote for your service.
How do we keep chatbot answers on track?
Give the chatbot current business information and clear service rules. Review sample conversations and route sensitive or unfamiliar questions to your team.
Is Moozy only suitable for WhatsApp?
No. Combine WhatsApp with SMS, USSD, web and voice-assisted services.
Run WhatsApp as an enterprise channel
A WhatsApp number that serves thousands of customers needs the same controls as any other system of engagement.
Opt-in and templates
Campaigns and reminders go to customers who opted in, using approved message templates. Opt-outs apply to the next send.
One audit trail
Each conversation, consent, handover and payment is recorded with its time, channel and actor, and can be exported.
Role-based access
Roles decide who can take over a chat and who can see what the customer shared.
Connected to your systems
Read a balance, create a record or log a payment through APIs and webhooks. Explore integrations
Related capabilities
WhatsApp chatbots are one capability of Moozy’s omnichannel customer engagement platform. See how it is used across industries.
See it in action
Bring one process you want to improve, such as customer enquiries, onboarding or payment follow-up. See how it works with Moozy.