Moozy handles payment orchestration inside the customer journey, with mobile money as the first rail. Collect by mobile money or card, bill on a schedule, send reminders, and pay out to wallets or as airtime. Each payment stays linked to the conversation that led to it.
Customers pay the way they already do. The conversation carries the request; the money moves on the rail that suits it.
Customers approve one-off payments on their phone or authorise a mandate for recurring collections. The payment result comes back into the conversation.
Visa and Mastercard through a hosted checkout, settling into your own merchant account. Card details go straight to the payment page and never reach Moozy.
Send money as well as take it, to a mobile wallet or as airtime where that is what a programme distributes.
Split a monthly amount into weekly or daily debits when that is how a customer can actually pay.
Add payment providers through a shared integration contract, keeping the same billing workflow as your service grows.
We set up the payment methods for your service using your merchant account and provider relationship.
A standing mandate records the amount, a daily, weekly or monthly frequency, and the chosen debit day. The customer authorises the arrangement on their own phone.
Customers can pause, resume or cancel their mandate, with each change recorded against the agreement.
Illustrative workflow.
Customers see the amount and first collection date when they approve the mandate on their phone.
Customers can manage their mandate themselves, with help from your team when needed.
A scheduler raises collections according to the authorised mandate. Retry handling and unresolved results are part of the billing workflow.
Track the mandate from creation through collections, pauses, restarts and cancellation.
Handle missed collections with scheduled retries and a clear route to your team.
Payment records follow the provider’s confirmed outcome, keeping collections and follow-ups in step.
A retry ladder spaces follow-up attempts for declined or unresolved payments.
An account that misses a collection moves to past due and keeps being retried, so a short gap does not end the arrangement.
When retries keep coming back unresolved, it stops being an automation problem and is raised for someone to look at.
Connect payment outcomes to your policy or account records.
A payment is only useful when it can be traced back to the customer, the request and the approval behind it.
Each collection sits in the same record as the application, the identity check and the consent that came before it.
Remind customers before a due date and after a missed one, on the channel they use, with opt-out respected.
Cards run through a hosted checkout into your own merchant account, so card details never reach Moozy.
Confirmations, failures and mandate changes reach your billing or core system through webhooks and APIs. Explore integrations
Payments are one capability of Moozy’s omnichannel customer engagement platform. See how it is used across industries.
Tell us what you need to collect or pay out and how often. We will show you how the payment journey fits together.